Refund Policy

Last Updated: May 2026

Thank you for shopping at GetSerial.

We strive to provide our customers with high-quality products and excellent service. Please read our refund policy carefully before making a purchase.

Returns

We accept returns for eligible physical products within 14 days of the delivery date.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items cannot be returned or refunded:

• Products that have been used, damaged, or altered by the customer.

• Items returned without original packaging.

• Clearance, sale, or final-sale items (if applicable).

• Gift cards (if applicable).

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Shipping charges paid during checkout are non-refundable unless required by applicable law.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the issue. We will work to resolve the matter as quickly as possible.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process described above.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Store: GetSerial
Email: cruismaeteniz9088@gmail.com

We are committed to ensuring customer satisfaction and will do our best to resolve any concerns promptly.